FAQ

1. What types of leather products do you create?
We create a variety of leather products including bags, wallets, belts, journals, and custom leather accessories. Each piece is handcrafted with attention to detail and quality.

2. What types of leather do you use?
We use a variety of high-quality leathers including full-grain, top-grain, genuine leather, and exotic leathers like ostrich and crocodile. Each type of leather is selected for its durability and aesthetic appeal.

3. Can I order a custom leather item?
Yes, we offer custom leatherwork services. You can discuss your design ideas with us, and we will create a unique piece tailored to your specifications.

4. How do I care for my leather products?
To ensure the longevity of your leather products, avoid exposing them to excessive moisture and direct sunlight. Use a leather conditioner periodically to keep the leather supple and prevent it from drying out. For specific care instructions, please refer to our Leather Care Guide.

5. Do you offer repairs for your products?
Yes, we offer repair services for our products. If your leather item needs repair, please contact us with details and we will provide an assessment and quote for the repair.

6. Where can I purchase your leather products?
You can purchase our products through our online store, at select retail locations, and at various craft fairs and markets. Check our website for the latest information on where to find our products.

7. Do you ship internationally?
Yes, we ship our products internationally. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.

8. What is your return policy?
We accept returns within 30 days of purchase for unused and undamaged items. Custom orders are non-refundable. For more details, please see our Return Policy.

9. How do I contact customer service?
You can reach our customer service team via email at mabmol12@yahoo.com or by phone at 079 208 8659. We are available Monday to Friday from 9 AM to 5 PM.

10. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information on our wholesale terms and pricing